In this issue
New team member
We
are pleased to welcome Julia Reynolds-Smith to the eCargo team.
Julia will be working closely with our customers and development
team to constantly improve the overall customer experience of our
business applications and support processes.
With a wealth of experience in the
IT industry Julia has previously worked as a Consultant/Business
Analyst for a number of ERP system vendors. Julia brings a strong
customer focused approach to the team, and will champion the rights
of our customers to have access to simple, easy to use systems.
Latest product release
You asked for it - and here it is.
After feedback from our freight invoicing users we've released a
whole lot of changes in this area.
Credit and reissue invoice lines
You can now more easily raise a
credit against an invoice line and choose to reissue the charge
using either the current calculated freight charge, or a manually
entered charge. This allows you to correct issues where the wrong
freight rate has been applied or the wrong volume was dispatched,
and show very clearly on the reissued invoice line what the correct
charges/volume are.
You can now also choose to raise a
credit now and reissue the charge at a later date.
Comments on invoice lines and invoice PDF
Comments
entered against invoice lines will now appear in the invoice PDF
file created in eCargo. Details of the original invoice number
credited will also be automatically added to the comments of a
credit & reissue invoice line. This provides clearer
information to your customer or supplier and reduces the amount of
queries around why these changes have occurred.
Additional details on invoice export to Excel
We
received a number requests to add additional information to the CSV
file created from the Export CSV invoice function. We listened and
added the following additional fields:
- Quantity, unit of measure and rate; values used to calculated
the base freight charge
- Movement date of the consignment; the actual pickup date used
to determine which rate to use
- Fuel Surcharge; additional charged added to the base freight
charge
Rates export to Excel
Freight rates can now be exported
to Excel for detailed analysis. If you do not already have access
to this function please contact your eCargo administrator or eCargo
Support to be given access.
With these values included
customers can now better reconcile individual freight charges with
details in their own financial and management systems.
Simpler reconciliation of invoice lines
Invoices which have lines that have
failed reconciliation are now highlighted in red, and clearly
indicate to you what the next steps are to reconcile the
invoice.
Improved layout of invoicing screens
General layout of invoicing screens
has been improved to provide faster access to the information you
need.
Upcoming features and improvements
The following new features and
system improvements are in the pipeline:
Upgrades to servers to improve performance
New web servers are due to be
rolled out to deliver improved system performance and more hardware
redundancy - that means less time waiting for things to happen and
less chance of a single hardware failure causing a system
outage.
Improvements to rates management
It's time for an overhaul of
freight rate management in eCargo. As our customer's requirements
become more sophisticated we need to provide simpler ways for these
rates to be managed. A series of improvements have been designed
and will be rolled out over the coming months in stages. If you
have any further feedback or ideas on this area please contact us,
we'd be happy to show you our planned improvements.
Did You Know..?
This month we return with two new
tips in the 'Did You Know..?' series:
Use tabs in your web browser to run eCargo in MULTIPLE screens
to save time
For those invoicing users
frustrated with having to flick through many different screens to
resolve a rating issue, did you know you can open multiple eCargo
screens in your web browser at once by using tabs? 
To do this Right
Click on a menu option and select 'Open Link in New Tab'.
This will open the selected page in another tab within the same
browser window, do this for as many different pages as you commonly
need to visit. [Note you will need Internet Explorer 7 or Firefox 2
or greater to support tabs]
..and there's more
While we're talking about tabs, use
the CTRL + TAB buttons on your keyboard to flick through the open
tabs in your web browser.