Our Customers

5Star benefits from rapid delivery of transport management solution from eCargo

5Star FMCG Distribution selects eCargo to deliver a cost effective transport management system within a matter of weeks.

Forming New Zealand's third largest transport group and the country's largest privately owned transport company, 5Star FMCG and its associates are a major player in the local transport industry.

5Star's customers included some of New Zealand's biggest and best-known brands such as Nestlé, Sanitarium, Goodman Fielder, Lion Nathan, Griffins, Charlie's and Phoenix Organics.

The Challenge

After making the tough decision to withdraw from the domestic freight business and focus on Warehouse and Logistics activities, 5Star were faced with the problem of providing their existing customers with a freight solution without a full blown transport management system (TMS).

Having an existing relationship through common customers 5Star approached eCargo for a solution to create a managed transport service, connecting customers with a network of carriers throughout New Zealand.

The Solution

Leveraging off existing customer integrations eCargo collects customer consignment data via electronic B2B interfaces, then selects and notifies the carriers through a web based application and automated messages. Upon dispatch freight costs are calculated ready for 5Star to invoice the customer and pay the carrier.

From start to finish eCargo was implemented within 2 weeks, providing 5Star with a system to automate the communication of customer freight requirements to their carrier network and manage the calculation and invoicing of freight costs to customers and carriers.

Benefits and Outcomes

Colin Burrow, 5Star's IT General Manager, says that 'one of the main challenges was being able to deliver a working solution to our customers quickly, without impacting on their existing processes and data.'

'Selecting eCargo enabled us to meet this challenge, and in a cost effective manner. While the core offering provided most of the requirements, eCargo's ability to quickly test and deploy minor but meaningful changes meant that we were not burdened with additional processes or their associated overheads'.

"We chose eCargo because of its ability to adapt and provide our requirements in such a short time frame. This gave not only 5Star but our customers an interim and cost effective solution."

Richard Tyson
General Manager
5Star FMCG Distribution

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